Your feedback is important to us. If you are not completely satisfied with the National Provident Fund Schemes or our services, we want to know as soon as possible so that we can resolve it quickly and fairly.
Complaints about the National Provident Fund Schemes should, in the first instance, be made to the Scheme Administrator, Datacom Connect Limited (Datacom). Contact details are provided below:
Datacom Connect Limited
National Provident Fund
P O Box 1036
Wellington 6140
Telephone between 8.30am and 5.00pm on business days:
Toll free on 0800 628 776 or +64 4 381 0600.
Email to: npfenquiries@fundadmin.nz
Complaints can also be made to the Board of Trustees of the National Provident Fund at:
Level 12
The Todd Building
95 Customhouse Quay
Wellington 6011
Or by sending an email to: enquiries@npf.co.nz
The Board is exempt from any requirement under the Financial Service Providers (Regulation and Dispute Resolution) Act 2008 to be a member of a dispute resolution scheme and, as such, there is no approved dispute resolution scheme to which complaints about the Scheme can be made.
You can complain to the Ombudsman about any decision or recommendation made, or any act done or omitted by the Board relating to the administration of the Scheme at:
The Ombudsman
Level 7
70 The Terrace
PO Box 10152
Wellington 6143
Telephone: 0800 802 602
Email: info@ombudsman.parliament.nz
Online: https://www.ombudsman.parliament.nz/get-help-public/make-complaint-members-public
